Refunds

Graytower reports eligible net revenue for a payment: its amount minus refunded amount, with a floor of zero. A full refund therefore contributes zero. A partial refund lowers the contribution by the refunded amount.

Example

What happens to attribution

When a matched payment is refunded, its existing visitor and acquisition link are retained; the refund does not invent another source. Stripe synchronization may take time to bring a new refund into reports, so check the last successful sync if a recent refund has not appeared.